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Return Policy

Return Policy for ZOËS

Last updated: March 28, 2024

  1. Returns and Exchanges

1.1 We strive for your satisfaction with our products, but if for any reason you are not satisfied with your purchase, we offer the possibility to return the product under certain conditions.

  1. Conditions for Returns

2.1 Products can be returned within 14 days of receipt, provided they meet the following conditions:

  • The product must be in its original condition and unused.
  • The product must be in its original packaging, including all labels and stickers.
  • The product must not show any signs of damage or use.
  • Products that have been used or opened cannot be returned or exchanged, unless there is a defect.
  1. Return Procedure

3.1 Contact our customer service at info@zoes-cosmetics.com within 14 days of receiving the product to arrange your return. Please include your order number and the reason for the return.

3.2 After your return request is approved, you will receive instructions for returning the product, including our return address.

3.3 Ensure that the product is securely and properly packaged for shipping to prevent damage during transport.

3.4 Once we receive and inspect the returned product for compliance with our return conditions, we will proceed to refund the purchase price or ship the exchanged product, depending on your preference.

  1. Fees and Refunds

4.1 Any shipping costs paid at the original purchase will not be refunded unless the product is defective or due to an error on our part.

4.2 Refunds will be processed using the original payment method used for the purchase.

  1. Exceptions

5.1 Given the nature of cosmetic products, some items may not be returned for hygienic reasons unless there is a defect. This includes products like opened makeup, fragrances, and personal care products.

  1. Contacting Us

6.1 For further questions or support regarding returns, please contact our customer service at info@zoes-cosmetics.com.

This return policy applies to all purchases made through our website and is subject to our terms and conditions. We reserve the right to change or update this policy at any time without prior notice. It is your responsibility to regularly check our return policy for any changes.

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